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Compare reply campaigns or store support

ReplyRush vs DelightChat

ReplyRush sends Instagram and Facebook campaign replies.

DelightChat brings store support and WhatsApp marketing together.

A cheaper reply subscription does not replace order context or a support team’s inbox.

Yaseen Ahmad

Written by

Yaseen Ahmad

Shubham Chugh

Reviewed by

Shubham Chugh

Updated October 8, 2026

See the differencesCompare the price

Start with the job you need

Choose ReplyRush if…

You need triggered campaign links on Instagram and Facebook.

Choose DelightChat if…

Your store needs order context, support tickets and WhatsApp.

Compare what matters

A DM is a private message. Check these steps and limits for your own campaign.

Swipe to see both tools.

Features and limits for ReplyRush and DelightChat
What you needReplyRushDelightChat
Main useInstagram and Facebook repliesEcommerce support and WhatsApp
Where it worksInstagram and FacebookWhatsApp and social support inboxes
Reply pathPost, Reel and Story replies; future-post options; follow-ups on LiteShopify customer support and WhatsApp marketing with social inboxes
Follow checks and leadsFollower checks and email collection on Lite, not FreeCustomer support tickets and order context
Free plan or trial1,500 DMs/month; one Instagram and one Facebook accountCheck the current trial; no ongoing free plan verified
How usage is countedDMs/month; paid price billed monthly500 tickets and 2,500 marketing contacts/month; overages apply

Compare the full bill

Keep the currency, billing period and usage unit in view. A monthly equivalent may be paid quarterly or yearly.

ReplyRush plans

Free: 1,500 DMs/month

Lite: $10 or ₹900/month

DMs/month; paid price billed monthly

ReplyRush plan details

DelightChat plans

Startup: $29/month plus WhatsApp charges

500 tickets and 2,500 marketing contacts/month; overages apply

DelightChat plan details

Example: compare the bill for your campaign

These examples use published prices. Confirm tax, region and renewal at checkout.

  • ReplyRush: Lite: $10 or ₹900/month, with 7,500 total DMs/month. Twelve payments total $120 or ₹10,800 in the chosen currency. Higher volume needs another plan.
  • DelightChat: Startup: $29/month, or $348 for 12 payments. WhatsApp charges and overages are extra. This is a base subscription, not an all-in bill.
  • Include WhatsApp charges and ticket overages in DelightChat’s bill. ReplyRush’s social-reply subscription does not replace that support work.

Example: a product link followed by an order question

A viewer requests a shoe link, then asks where an earlier order is.

  • Test the product link in ReplyRush. Use the order question as a separate check, not another fixed sales reply.
  • DelightChat lists Shopify order context and support tickets. Check that staff can find the correct order and customer.
  • Assign the ticket to another person. Verify that the reply history and ownership remain clear.
  • If WhatsApp is needed, confirm permission to message and the channel charge for that campaign.

What should you keep before switching?

  • Keep DelightChat for working order support and WhatsApp conversations.
  • Keep ReplyRush for social campaign links if store support already has its own tool.
  • Keep the order inbox during a reply-tool test. Save tickets and customer context before any support migration.

Questions before you choose

Can ReplyRush replace Shopify order support?

A social link reply does not establish order lookup, ticket ownership or a support inbox. Test those jobs before replacing DelightChat.

Is DelightChat’s $29 the complete bill?

No. Its pricing adds WhatsApp charges and plan allowances. Overages or add-ons may raise the total.