Compare shop support or Instagram link replies
DelightChat vs WinkSend
Choose DelightChat for shop support, WhatsApp marketing and a team helpdesk. Try WinkSend for a separate Instagram link campaign. Keep customer tickets and order tools in place while you test.
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What is different?
Choose for the job you need
Keep shop support working
DelightChat combines customer support channels and WhatsApp marketing.
WinkSend is an Instagram reply tool. It does not replace the whole helpdesk.
Add the message charges
DelightChat Startup is US$29 monthly plus WhatsApp charges.
Compare support tickets, marketing contacts and message fees. A run plan buys a different job.
Test the order journey
DelightChat advertises Shopify order and cart messaging tools.
If you send a shop link through WinkSend, check checkout and who handles questions after the reply.
Side by side
Compare what you need
Check the features and limits that matter to your campaign.
Swipe to see both tools.
| What you need | DelightChat | WinkSendBuilt by us |
|---|---|---|
| Main use | Ecommerce support and WhatsApp | Instagram replies and link sharing |
| Main support job | Ecommerce helpdesk and WhatsApp marketing | Instagram link replies |
| Part of the product; message charges extra | Focused on Instagram | |
| Order tools | Shopify order and cart workflows advertised | Keep your shop and order tools |
| Starting subscription | Startup US$29/month plus WhatsApp fees | Creator: ₹499 INR / $9.99 USD a month |
| Free test | 14-day trial advertised | 1,000 runs and 3 reply flows a month |
| How usage is counted | 500 tickets and 2,500 marketing contacts/month; overages apply | Runs: each time a comment or message starts a reply |
A WinkSend example
Test one link reply first
Choose a word and a link for one Instagram post. Check the full reply with a test account before changing your live campaign.
Try this with a free account- Someone comments“SHOP”
- You set the replyChoose the link and message
- WinkSend sends your private reply“Here is the link you asked for.”
Test your message and link before using it on a live post.
Plans and usage
Compare the price
Runs, messages, and people are different. Check each plan's own limits.
DelightChat published plans
Startup: $29/month plus WhatsApp charges
500 tickets and 2,500 marketing contacts/month; overages apply
WinkSend plans
Free: ₹0 INR / $0 USD
Creator: ₹499 INR / $9.99 USD a month
Professional: ₹1,299 INR / $19.99 USD a month
Free: 1,000 runs and 3 active reply flows. Creator adds follow-ups. Professional adds email and phone collection.
Paid WinkSend plans have unlimited runs on WinkSend’s side. Meta’s rules apply. See plan notes.
Should you switch?
Keep the features your work depends on.
Try WinkSend if…
- You want to run one Instagram shop-link campaign.
- You will keep the helpdesk for customer questions.
- You can test the shop URL and handoff first.
Keep DelightChat if…
- You need order lookup or ticket ownership.
- WhatsApp is part of your support.
- Agents need the existing shared inbox.
Check your current setup before moving
Save your trigger words, messages, links, and connected apps. Build and test one reply first. Do not assume your old setup or contacts will move over by themselves.
Try one post first
1,000 free runs a month. No card or UPI needed to start.
Questions before you choose
Does WinkSend replace DelightChat?
It can handle a separate Instagram reply campaign. It does not replace the helpdesk, WhatsApp marketing or order tools.
Are WhatsApp charges in US$29?
No. DelightChat shows WhatsApp charges separately from the Startup subscription.
What should a shop test?
Check the reply, shop link and checkout. Also check how a customer reaches a person for help.