Free Plan & Trial
winksend offers a free plan that requires no card. Paid plans include a 7-day free trial — a card is required to start the trial, and you are not charged until the trial ends and you choose to continue.
Your card issuer or our payment gateway may run a small verification charge when you add a card. This is a standard authorization check, not a real charge, and it is automatically reversed/refunded by your bank or the gateway — it does not appear as revenue to winksend and is not something we can manually refund.
Paid Subscriptions
Once your trial ends and a paid billing cycle begins, charges apply according to the plan and billing cycle disclosed at checkout. You can cancel renewal at any time from your account — cancellation takes effect at the end of the current paid period, and you keep access until then.
General Refund Rule
Because every paid plan is preceded by a free trial, subscription charges are non-refundable once a billing period has started. This applies regardless of usage, partial-month cancellation, or changes in your Instagram/Meta account status.
Non-Refundable Situations
- Non-usage of the service after a billing period starts — once active, the service is considered fully delivered regardless of whether you use it.
- Dissatisfaction with results.
- Third-party (Meta/Instagram) API or policy changes outside our control.
Service Issues
If you experience any issue with the service, contact our support team immediately at support@winksend.com. We’ll work with you to resolve it. Refund requests are reviewed case-by-case only for duplicate/accidental billing or a clear billing error on our end.
How to Request a Review
Email support@winksend.com with your account email, the billing date, amount charged, and a short description of the issue.
Processing
Approved refunds are processed within 10 business days to the original payment method.
Chargebacks
If you believe a charge is incorrect, contact us first — we typically resolve billing issues faster than a bank dispute. Filing a chargeback without contacting us first may result in account suspension while it’s reviewed.
Policy Updates
We may update this Refund Policy from time to time by posting the revised version on this page and updating the last-updated date.
winksend is operated by Technofizi Solutions, a registered partnership firm based in Jaipur, Rajasthan, India. For billing questions, contact support@winksend.com.